Emre Çalışır

AI & Customer Experience Executive | Founder (Pivony) | MIT Media Lab & Politecnico di Milano Researcher | Patent Inventor

Agentic AI, LLMs & enterprise Decision Intelligence

Summary

Strategic and technical AI/CX leader who builds enterprise platforms that turn unstructured customer data into retention and revenue outcomes. Founder of Pivony, an Agentic AI / LLM powered Decision Intelligence platform for enterprise brands in telecom, banking, and consumer markets. Combines hands-on product and engineering leadership with peer-reviewed research and granted patents in churn prediction, NLP, and computational social science. Experienced scaling SaaS from concept to venture-backed, globally deployable cloud products with enterprise SLAs and compliance.

Experience

Mar 2020 to Present · Delaware, United States

Pivony

Founder & CEO

Built an AI/CX SaaS platform enabling brands to understand, engage, and retain customers across telecom, banking, and consumer markets.
Delivered Decision Intelligence with Agentic AI and LLMs to surface churn risk and revenue opportunities from unstructured customer data.
Won IBXA Best Use of Customer Insights with Vodafone for applied customer-insight impact.
Directed engineering and data science for a secure, globally scalable cloud platform with 99.9% SLA and enterprise compliance requirements.
Scaled from concept to venture-backed platform through European accelerators and international business development.

Feb 2019 to Jun 2020 · Boston, MA · Progetto Rocca Fellow, Laboratory for Social Machines

MIT Media Lab

PhD Researcher

Researched computational social science and NLP; built knowledge extraction from US talk radio via semantic segmentation, topic clustering, attention-based neural text segmentation, and sentiment analysis.
Published at ICWSM 2020.

Nov 2017 to Jun 2020 · Milan, Italy

Politecnico di Milano

PhD Researcher

Developed a framework to analyze socio-political phenomena from large-scale social and media data.
Selected venues: IC2S2 2019/2020, ACM SAC 2020, KDWEB 2018.

Mar 2018 to Mar 2020 · Yangon, Myanmar

Myanmar Digital Business Services

Chief Digital Officer

Led AdTech business development and partnerships; secured Adform and Adnuntius partnerships in collaboration with sales and the founder.

Experience (continued)

Apr 2013 to Oct 2017 · Istanbul, Turkey

Vodafone

Data Science & Digital Marketing / Software Solutions Expert, Innovation Team

Built overlapping community detection and viral churn prediction models from mobile communication patterns.
Designed a GSMA-awarded Big Data pipeline mapping smartphone behavior to real-time contextual recommendations, processing billions of real-time transactions and adding millions in monthly revenue.
Filed 22 patent applications (11 granted); production stack included Spark, Python, MongoDB, Cassandra, Storm, MapReduce, and Java.
Published at ASONAM 2015.

Jul 2008 to Sep 2010

Accenture

Part-Time Management Consulting Analyst

Progressed from intern to part-time analyst; delivered BPR projects in supply chain, HR, and sales growth for Migros, Samsung, and KordSA.

Sep 2007 to Sep 2008 · Istanbul, Turkey

Microsoft

Microsoft Student Partner

CS club president and Microsoft Student Partner at Galatasaray University; organized campus innovation events.

Selected publications

A Code Offloading Framework for Mobile Cloud Computing: ICEMobile Local and Fast Cloud Services: Cloudlets
Brexit: Characterization of a Long-Running Political Phenomenon on Social Media
The Problem of Data Cleaning for Knowledge Extraction from Social Media
Overlapping Communities via k-Connected Ego Centered Groups

Patents & awards

Patents
Estimation of subscriber churn behaviour in telecommunication networks, plus 11 granted of 22 applications from the Vodafone era

Awards
IBXA Best Use of Customer Insights (with Vodafone); Vodafone Star 2015 & 2017; Startup Live Istanbul 2nd Place; Progetto Rocca Fellow; Best Startup Award (Philip Morris International)